Hometeam offers FREE shipping within the contiguous United States. This excludes Alaska, Hawaii, Canada and Puerto Rico. For orders outside of the contiguous United States that require cross-border shipping, additional charges for international transportation and border security fees may apply. These fees will be calculated after you place your order by our team and BEFORE production begins. You may also contact us (printhometeam@gmail.com) and we can supply an estimate before ordering takes place.

Whether it is weather related, shipment volumes or other delays outside control, both UPS & FedEx reserve the right to delay deliveries for any reason. Due to these delays outside of our control we can not guarantee any delivery dates for any order regardless of agreed-upon additional rush shipping options.

At Hometeam, we pride ourselves at estimating an accurate turnaround time to meet the indicated in-hand date (if any) provided by the customer at the time the order was placed. Unfortunately, once the order is completed and picked up by one of our trusted carriers, shipment is out of our control.

We strongly suggest ordering at least 12-14 business days before any tournament or event with a specific in-hand date to best prepare for shipping delays outside of our control.

Hometeam is a custom printing company that produces custom graphics tailored to your team, tournament, event or approved proof. Due to this there is no return or exchange policy due to their custom nature.

LAST UPDATED: 1/6/2025

We guarantee that our printed products will not be defective in accordance with industry standards. If your are not satisfied with your finished product please contact us so we can make it right.

If you believe your print job is defective or has not otherwise met your requirements please follow these instructions:

Email printhometeam@gmail.com within seven (7) business days of receiving your order. If you do not contact us within this time frame Hometeam reserves the right to assume your job was satisfactory upon receipt and will be under no obligation to provide a refund or reprint.
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Once you have contacted us, we will then have five (5) business days to determine if a reprint or refund is appropriate, or to advise you that more information is needed to process your inquiry. If we request additional information to verify an inquiry and it is not provided within a reasonable time, Hometeam will be under no obligation to provide a reprint or refund.

If we determine that a product is in fact defective or has not otherwise met our obligations, we will initiate a reprint of the print job with rush production. If after a reprint we are unable to resolve the issue, we will then offer the issue of a refund of the original order price.

Hometeam reserves the right to request samples of any allegedly defective products prior to either of the above resolutions being agreed to.

Once the approved solution is agreed then, unless we agree otherwise, you must return the entire original print order to Hometeam, at the address provided, within 15 calendar days after the date the solution is approved. If you do not return the product within this time frame you agree that the original order will be charged against your credit card on file with Hometeam. Return labels will be issued on a case by case basis and you may be responsible for covering the cost of the return.

We reserve the right to update and revise this Returns/Refund/Reprint Policy without prior notice to reflect changes in our policies, services and/or in response to our customers' feedback. When we do make changes to this Policy we will revise the "last updated" date at the top of this Policy. Please make sure that you review it frequently at the time you place an order with Hometeam because the current Returns/Refund/Reprint Policy will apply.

Hometeam is proud to provide FREE set up services on most of our products. Set up is a limited design of your brand on our products. Set up includes: brand colors, logo(s) and limited text such as website, mission/vision or slogan. Set up does NOT include design more than stated above or text that should exceed more than three (3) sentences.

In most cases, products that would incur a design fee are Booklets and Brochures. Should you wish to utilize our professional design services, we'd be happy to provide this service for a nominal fee. Should you wish to provide your own artwork to us for printing, please read about our Proofing Process.

Should you use Hometeam's free set up service, we will reach out to you within 24-business hours after your order is placed requesting information and files required to set up the products in your order. We will then use our specialized printing templates to set up the product(s) ordered which can take up to an additional business day. Once completed, we will email you artwork proof(s). These proofs are designed right on our templates which are "ready for print" under industry standards. These proofs are not mockups and we will not provide mockups under any circumstances unless otherwise agreed upon by both the customer and Hometeam.

You reserve the right to make one (1) proof edit. If after the singular edit there are additional changes that need to be made, an additional $25.00 will be incurred.

Once your proof is approved, production will begin on the product(s) ordered and will be completed based on that products standard turnaround timeframe unless previously stated extensions on behalf of Hometeam.

Hometeam is proud to provide FREE set up services on most of our products. Set up is a limited design of your brand on our products. Set up includes: brand colors, logo(s) and limited text such as website, mission/vision or slogan. Set up does NOT include design more than stated above or text that should exceed more than three (3) sentences.

Should you wish to provide artwork for the product(s) ordered and not utilize our free set up services, we will supply our templates to you.

Submitting Your Artwork

The first step in the proofing process is submitting your artwork on the templates provided to you from Hometeam. Once you have emailed your artwork to us, it will go through a quality assurance process to ensure that the file meets the printing requirements.

Quality Assurance Process

During the quality assurance process, we will check the file type, resolution, and whether the artwork fits on the print template accurately. Additionally, we will verify that all the fonts and images are embedded. If there are any issues that we cannot resolve ourselves, you will be contacted with action steps.

If there are no issues, the file will proceed directly into production. However, if there is an issue that requires your attention, Hometeam will not proceed without written approval from the customer.

What We Will Not Do

It's important to understand what Hometeam will not do during the proofing process. We will not check the grammar and spelling in your artwork, nor will we perform a spot color check unless it's specifically requested. We will not send print mock-ups, and once the order is sent to production, we cannot stop the process to update files.

The easiest way to make. a reorder is to indicate the previous order number in the "Order Notes Section" during checkout. When you do this, Hometeam reserves the right to assume the reorder does not need any changes, whatsoever, and the previous artwork will be sent to production.

Should your reorder require any changes, in artwork or product, do not place a reorder.